Great Deals Of CybertronPC GM2222D 5150 Escape Gaming
I ordered this PC as a Christmas present for my 12 yr old son. He loves to game and is really starting to get into it. I thought this would be a great starter gaming PC. The PC was shipped asap and delivered in perfect condition as is typical for Amazon Prime. On Christmas day I set it up in about 20 minutes and my son was in heaven! The speed was so much better than his previous PC and the graphics were fantastic on his new ASUS 24" HD monitor. He loaded up all his favorite games - Minecraft, Civilization V, Age of Empires III etc. and disappeared for 6 hours. He had a blast and the PC delivered flawlessly.
The following day was a different story - at about 4 PM EST the PC just died. It would not power up. I immediately called CybertronPC and spoke to Red in tech support. Red explained to me that they had received a bad batch of power supplies and offered me a couple of options to fix the issue. I opted to have them send me a new PC but that would take the approval of a manager. I was put on the phone with Lee Castor who expressed to me his apologies and told me they were out of stock on the 5150 that I had purchased but he had a couple of ideas for a possible solution and would call me back in 15 minutes. Sure enough my phone rang 15 minutes later and as it was closing time he would call me back in the morning. This was now Wednesday at 6:00 PM EST.
At 10 am on Thursday Lee calls me and lets me know they were able to grab a machine for me from some previously allocated stock. Not only that but they upgraded the power supply to 650 watts from 400 and the new machine was now Windows 8. To top it all off Lee had the machine shipped that day via UPS Next Day Air. In all my years of dealing with Tech companies I have NEVER had such outstanding service. These folks were truly compassionate and understood that I had a very unhappy 12 yr old on my hands and they really wanted to help.
Today is Friday the 28th and my new machine arrived as promised and all is well in the world. I will be buying many more machines from Lee Castor and his team at CybertronPC in the future. Great job guys - thank you for everything!
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